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Paying with Clearpay FAQs

Who are Clearpay?-+

Clearpay is a payment service allowing us to offer customers the ability to make purchases instantly and then pay for them in monthly instalments.

How does Clearpay work?-+

Select the Clearpay payment method at checkout and you will be redirected to the Clearpay website to register and provide payment details. If you’ve used Clearpay before, just log in to your Clearpay account. You will then be able to complete your order. The initial instalment will be taken at checkout and the remaining balance will be taken over 3 instalments, made every 2 weeks.

Can anyone use Clearpay?-+

Clearpay is available to all customers with a UK billing address, provided they are able to create an online account with Clearpay and they have a Visa, Mastercard or Amex available to complete payment. Cross border trade is also available for Australian, New Zealand and Canadian billing addresses but we’re unable to offer Clearpay to customers with an International billing address at this time.

What type of orders can be split?-+

Clearpay can be used on any Naturisimo orders, under the value of £1000, except for gift cards.

Does using Clearpay affect my credit score?-+

Using Clearpay will not affect your credit score.

Do I have to pay any extra fees to split an order?-+

Your order will not incur any additional fees by selecting Clearpay. However, if payment is not made on time you may incur a late fee.

Are there any changes on refunds & returns when using Clearpay?-+

Clearpay returns follow our standard return process. Please note, refunds for Clearpay will be refunded from Naturisimo to Clearpay, and then to your card. As soon as the refund is processed it will drop into your Clearpay online account.

How can I track my payments?-+

Your payment schedule will be provided to you once your order has been completed. You can log in to your Clearpay account anytime to view your payment schedule or make a payment before the next due date.

Can I make any additional payments?-+

If you would like to make additional unscheduled payments before they are due, you may log into Clearpay to make your payments early. Clearpay will then adjust the amount owed accordingly.

What if I can’t pay a Clearpay instalment? -+

If you miss a payment Clearpay will immediately stop you from making any further purchases with Clearpay. Clearpay will give you until 11pm on the following day to make your repayment and then you will incur a late fee for a missed payment that is not resolved. This will be an initial £6 and a further fee of £6 if the missed payment is not made within 7 days. Late fees will not exceed 25% of the total order.

Payment

What payment methods do you accept?-+

For Clearpay we accept VISA, Mastercard or Amex

Need more information? Contact our customer care team through our contact form or on chat.



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