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Head on over to our Frequently Asked Questions page to find your answer.
Not in a rush? Drop us a line at help@naturisimo.com and we'll aim to reply within 24 hours.
Speak to one of our Customer Service reps - a chat will open up in the right-hand corner.
Find it easier to just send a whatsapp? Good news, you can reach us here too!
Or if a text is more your thing then reach us on (+44) 7481 341970. Please note this service is UK only.
Want personalised recommendations from our in-house beauty expert? Take our 10 step quiz and Pat and her team will help match you with the best products for your individual needs and preferences. Think of it as your virtual beauty counter.
"The customer care team are always so helpful and help me with my queries and questions. I've just received some great advice from Tisha. I also like the selection of products and brands on Naturisimo, my go-to website for natural products."
Eszter B.
"I refuse to shop for cosmetics anywhere else now. I trust that Naturisimo hand picks all the best products without any nasty ingredients. Always had a good experience with customer service and delivery too."
Lucy
"I’ve been a customer for many years and have always been impressed by their products, easy of use website and customer service. I was helped out the other evening by Tisha on a Live Chat. It was so nice to be able to have my query answered straight away, and in such a friendly way. Naturisimo do it better!"
Faye
We accept VISA, Mastercard, Amex, Maestro, Paypal, Google Pay, Apple Pay, Clearpay and Klarna.
Once your order has been placed, we usually start processing it immediately so it's not currently possible for us to change it or cancel it prior to dispatch. Please try to enter your details carefully at checkout so everything is correct. If you want to cancel your order, we'll be on hand to help you return your order once received.
We deliver to the UK, Europe and internationally. For a full list of countries, please visit our delivery section here. If you want to ask about a specific location, our Customer Service team will be happy to help. Just click here.
We have a large selection of samples and minis available to order here. Simply add a mini to your basket when you checkout (maximum of 5 samples per customer).
Yes. We never have and never will stock products that have been tested on animals.
Because we know how important product safety is to new and expectant mums, we are passionate about supporting this journey. While not all of our products are suitable for use during pregnancy, we've created filters on every category on site so you can find the ones that are. Chat to our Customer Service team if you're unsure of where to find these. However, we always recommend you speak to your doctor first if you're ever unsure.
