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Paying with Splitit FAQs

What is Splitit?-+

Splitit is a payment method solution enabling customers to pay for purchases with an existing credit card (Mastercard or Visa only), by splitting the cost into interest and fee free monthly payments, without additional registrations or applications.

How does Splitit work?-+

This is a 3 month, interest free instalment payment plan. This means at the time of purchase, your first interest free payment will be processed. The second and third interest free payments will be processed after 30 and 60 days from purchase.

Can anyone use Splitit?-+

Anyone who has a Mastercard or Visa account is able to use Splitit instalment payment plan. There is no approval, decline or application process.

Splitit is currently available in the following countries: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Spain, Sweden, UK, Liechtenstein, Norway, Slovenia

What type of orders can be split?-+

Splitit is available on all Naturisimo orders above £60 pounds after any applicable discounts (including loyalty and gift cards). You can use credit cards on Visa or MasterCard. You can place orders from wherever you are!

What happens to my credit balance?-+

The balance of your order will be held on the credit card until the final payment is made. After each monthly payment, the amount held from the available balance will be reduced to the new remaining balance. You will be able to see your payment schedule before completing your order when you click on the 'Payments Timetable' link and on our product pages when clicking on the 'Learn more' link.

Does using Splitit affect my credit score?-+

No, your credit score is not affected by using Splitit. Since Splitit works on your existing credit limit, there are no applications or credit checks done when you use them.

Do I have to pay any extra fees to split an order?-+

Paying with Splitit is always 0% interest, and there are never any late fees.

Are there any changes on refunds & returns when using Splitit?-+

Refunds and returns work very similarly as with any other transaction. The only difference is that the refunded amount will reduce your second and third instalments. If the refunded amount exceeds the amount of these instalments, the excess will be paid back directly to your credit card.

How can I track my payments?-+

Each month, your credit card statement will show instalment charged. You will also see the authorisation/hold for the outstanding amount dropping by one instalment, every month. You will also get an email from Splitit after each successful instalment charge.

I want to see a report of my instalments-+

When you make a purchase using Splitit, you will be asked to provide your email. Splitit will send you credentials so you can log in to the Splitit shopper portal to check your instalment status and view other information regarding your purchase. You can login at any time by clicking ‘Login’ at the top right of the Splitit website.

Payment

What payment methods do you accept?-+

For Splitit we accept VISA and Mastercard

What currency do you use?-+

All our prices are shown in Pound Sterling. When you pay with a card issued by a country not using Pound Sterling, your total will automatically be converted to your local currency by our payments processing bank at the currency exchange on the day of your order.

Need more information? Contact our customer care team through our contact form or on chat.

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