Delivery updates due to COVID-19

Continuing to serve our customers albeit with specific international restrictions


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Our store remains open and we’re working hard to deliver your beauty essentials safely and on time. As we navigate the unprecedented outbreak of Corona Virus, we are however facing challenges and delays to international orders, so please bear with us during this time.

Whilst Royal Mail’s International services are operational, delays are expected due to the authorities in these countries applying special orders e.g. quarantine; or special measures being implemented (e.g. diverting to mail boxes, replacement procedures for obtaining a signature) by the local postal/delivery service to minimise the spread of the virus.

For daily updates please see Royal Mail (summary below as of w/c 3rd Aug).



TRACKING:

UK All orders are delivered using a tracked Royal Mail or Courier service. Customers will receive an email from Royal Mail or our Courier within 24hr of placing an order, with their unique tracking information. Orders can then be tracked via the Royal Mail website: https://www.royalmail.com/track-your-item#/
For courier orders, visit the relevant Courier website (usually DPD).
Europe Orders over £100 are delivered with a tracked service. Customers will need to contact our Customer Service team to retrieve the Royal Mail/Courier tracking for their order. Orders under £100 are unable to be tracked.
Rest of the World Orders over £100 are delivered with a tracked service. Customers will need to contact our Customer Service team to retrieve the Royal Mail/Courier tracking for their order. Orders under £100 are unable to be tracked.


DELIVERY UPDATE COUNTRY DELIVERY UPDATE COUNTRY
+2 days delays Austria +2 days delays Iceland
+2 days delays Belgium +2 days delays Ireland
+2 days delays Brazil +2 days delays Israel
+2 days delays Bulgaria +2 days delays Lithuania
+2 days delays Canada +2 days delays Luxembourg
+2 days delays Croatia +2 days delays Netherlands
+2 days delays Cyprus +2 days delays Portugal
+2 days delays Estonia +2 days delays Saudi Arabia
+2 days delays France +2 days delays Senegal
+2 days delays Georgia +2 days delays Slovakia
+2 days delays Germany +2 days delays Slovenia
+2 days delays Honduras +2 days delays Spain
+2 days delays Hungary +2 days delays Sweden
+2 days delays Hong Kong +2 days delays Switzerland
+2 days delays Iran +2 days delays USA
+3 days delays Albania +3 days delays Macedonia
+3 days delays Armenia +3 days delays Malaysia
+3 days delays Australia +3 days delays Malta
+3 days delays Bahamas +3 days delays Mexico
+3 days delays Barbados +3 days delays Moldova
+3 days delays Bermuda +3 days delays Montenegro
+3 days delays Bosnia +3 days delays Morocco
+3 days delays British Virgin Islands +3 days delays Oman
+3 days delays Cayman Islands +3 days delays Poland
+3 days delays Chile +3 days delays Romania
+3 days delays Colombia +3 days delays Russia
+3 days delays Costa Rica +3 days delays Serbia
+3 days delays Dominican Republic +3 days delays Singapore
+3 days delays Ecuador +3 days delays South Korea
+3 days delays El Salvador +3 days delays Spain
+3 days delays Grenada +3 days delays Thailand
+3 days delays Guyana +3 days delays Tonga
+3 days delays India +3 days delays Turkey
+3 days delays Italy +3 days delays UAE
+3 days delays Jamaica +3 days delays Ukraine
+3 days delays Jordan +3 days delays Uruguay
+3 days delays Kuwait +3 days delays Vietnam
+4 days delays Indonesia +4 days delays Fiji
+4 days delays Japan +4 days delays French Polynesia
+4 days delays Latvia +4 days delays Maldives
+4 days delays Lebanon +4 days delays Pakistan
+4 days delays New Zealand +4 days delays Rwanda
+4 days delays Papa New Guinea +4 days delays Samoa
+4 days delays Peru +4 days delays Tanzania
+4 days delays Philippines +4 days delays Tunisia
+4 days delays South Africa +4 days delays Zimbabwe
+4 days delays Sri Lanka +4 days delays Iraq
+4 days delays St Kitts and Nevis +4 days delays Mauritius
+4 days delays St Lucia +4 days delays Azerbaijan
+4 days delays St Vincent & Grenadines +4 days delays Nepal
+4 days delays Taiwan +4 days delays Mauritania
+4 days delays Turks and Caicos +4 days delays Cuba
Service Suspended Dijbouti Service Suspended Mongolia
Service Suspended Haiti Service Suspended Paraguay
Service Suspended Kosovo Service Suspended Venezuela


SPECIAL NOTES:

China China Post are contacting recipients by phone, before delivery, to agree a delivery preference. Expect delays 3-4 days.

Italy Poste Italiane advises if the addressee cannot be contacted, or in the case of parcels addressed to business or commercial addresses which are temporarily closed, items can be returned to sender after the first delivery attempt.


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